TERMS & CONDITIONS

​When booking an appointment at Qai Aesthetics, you must accept our Terms & Conditions.

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BOOKINGS

When you book a treatment, you’re making a commitment, and I’m making a commitment to be ready for you. I ensure the clinic is prepared, all products and tools are sanitised and ready, to provide the highest level of service and deliver outstanding results.

 

Once you have made a booking, you will receive a confirmation email with essential pre-treatment information. Please also keep an eye on your inbox and phone for appointment reminders.

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No refunds will be provided on any treatments. If you are dissatisfied with a service, please contact me within 48 hours of your appointment to discuss your concerns. Concerns raised after 48 hours of your treatment, or failure to follow aftercare instructions, will require a full-price appointment to rectify. This does not affect your statutory rights.

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CANCELLATIONS AND LATE ARRIVALS

If you need to reschedule or cancel your appointment with more than 72 hours' notice, your booking fee will be transferred to your next appointment.

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Failure to provide 72 hours' notice for cancellation will result in a 20% charge of your full treatment cost.

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If you are over 15 minutes late or fail to attend your appointment without notice, you will be required to pay 20% of your full treatment cost and the appointment will be cancelled. You may rebook, but you will be charged accordingly, and the relevant deposit must be paid.

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Failure to pay the 20% cancellation charge will result in cancellation of any future appointments, and you will be unable to rebook.

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All services are non-refundable.

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PATCH TEST

If you are a new client or having a treatment for the first time at Qai Aesthetics, you MUST book a patch test. Failure to arrange your patch test may result in the loss of your appointment, deposit, and a cancellation fee.

 

The patch test must be done 24-48 hours before the treatment.

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Please note, even if a patch test is negative, there is still a small risk of an allergic reaction. We advise booking your treatment a few days prior to any important events to account for possible reactions.

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GDPR

By providing your information to Qai Aesthetics, you consent to its use for the provision of services.

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You also consent to your aesthetics practitioner contacting your GP regarding your medical history if it may affect the treatment provided.

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You consent to the use of photographs or videos of yourself for marketing purposes, including social media and the website.

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All personal information will be stored and handled in compliance with GDPR (General Data Protection Regulations).

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NO GUESTS POLICY

To ensure client safety, comfort, and satisfaction, all appointments at Qai Aesthetics are one-to-one. No guests are allowed during treatment sessions.

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THANK YOU FOR YOUR SUPPORT AND COOPERATION

We appreciate your understanding and adherence to these policies, ensuring a smooth experience for all clients.